Nov 3, 2014 · Over to the right, is the iPod seen as a device connected to USB? Since you use a Mac, you can also try using this "iPod Reset Utility" (which is only for 1st and 2nd gen iPod shuffles). About iPod Reset Utility - Apple Support. It's an old app, but should still work on a recent OS X versions. (The Windows version only works on 32-bit Windows.) zcj1T.